Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSISV510 Mapping and Delivery Guide
Manage non-routine and complex claims
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | FNSISV510 - Manage non-routine and complex claims |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to manage non-routine and complex insurance claims, including non-standard issues, determination of the business impact and managing all aspects of the claims resolution process.It applies to individuals working in job roles involving specialist knowledge and functions where skills are needed to manage non-routine and complex insurance claims such as major losses, bodily injury losses, long-term settlement and claims involving legal procedures across international boundaries.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance services field of work and include access to: organisational records organisational policy, procedures, legislation and regulations as they relate to contracts of insurance a range of common technology and software. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Analyse claim to determine validity |
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Element: Evaluate impact of claim |
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Element: Determine settlement options |
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Element: Manage support arrangements to resolve claim |
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Element: Identify any required changes to policy or procedures |
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Element: Report findings and update records |
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